Hospitality – Helping you provide your guest a better customer experience Hospitality is one of the industries where margins are very flexible – and that’s why we have designed software robots to build and run your processes. “The labor supply in the hospitality labor market is decreasing. And automation comes to the rescue to reduce the hospitality labor demand”. This was a quoted by Stanislav Ivanov (Director at Zangador Research Institute and Editor-in-Chief at ROBONOMICS) in an article from Hospitality Net. Read on to see how you can achieve your revenue goals by automating the processes below.

Automation areas with use cases –

• Bookings (Daily Operation Processes)
  • Connecting Multiple Booking Systems (Non-RPA / non-repetitive)
  • Placing & Processing the Bookings
  • Transaction Processing
  • Notification to the Guests
  • Alerts on double-bookings
  • Repetitive compliance-related tasks
  • Mass-uploading documents to server / repository
  • Sending Feedback Forms / Surveys on checkout
  • Recording survey-responses into the system
  • All data entry (from Excel / PDF / browser/third party applications) into your system
  • All onboarding (guests / new employees / contractual staff) for activities such as ID Card generation & emailing, automated staff-rostering and communicating it etc
  • Chabot (powerful enough to convert webpage visitors into room-night bookings)
• Front Desk Cashiering
  • Processing the Orders
  • Tracking Payments
  • Guest’s Interaction
  • Digitising Paperwork
  • Data Management
• Financial Reconciliation (Finance Processes)
  • Generating and emailing Financial Reports
  • Generating and emailing HR or Tax Reports
  • Enter all manual entries into hotel management software
  • End-of-day accounting
  • Reports Availability before Working Hours
  • All data entry / data copying / data transfer activities
  • Excel-to-browser activities
• Loyalty Programs (Less scope)
  • Managing Customer & Product Details
  • Recording the Earned/Redeemed/Conversion of Loyalty Points
  • Providing Multiple Redemption Options
  • Streamlining Settlement Processes
• Recommendations
  • Predicting Fresh Recommendations based on Guest History
  • Providing New Recommendations
• Recommendations (Out of scope, requires recommendation engine developed through Python language etc.)
  • Predicting Fresh Recommendations based on Guest History
  • Providing New Recommendations
• Chatbot Services
  • Booking Reservations
  • Sending Notifications
  • Upsell Promotions
• Compliance Management
  • Repetitive Compliance Task
  • Monitoring Guest’s Personal Information