Telecommunication – Helping you gain a better customer experience and meet your revenue goals According to a leading Automation Company (UiPath), the human-agent interaction time would be reduced by 40% before 2027 in the Telecom Industry. Below mentioned scopes of automation are just the beginning of what our industrially abled robots can perform.

Automation areas with use cases –

• Customer Onboarding & Offboarding
  • Data Processing for New Customers
  • Managing the Records of the Customers who have opted out
• Network Management
  • Navigating Complex Applications
  • Retrieving Data
  • Event & Diagnostic Management
• Billing
  • Customer Billing Records
  • Invoice Management
  • Coordination Across Multiple Channels & Department
• Debt Collection
  • Analysing Data of the Due Bill
  • Updating Payment Details
  • Payment Reconciliation
  • Reminders to the Customers
• Improve Average User Revenue
  • Assessing Customer Data
  • Assessing the Customer Eligibility for Sales Promotions
• Error-free Reseller Collaboration
  • Automated Order Management
  • Fool-proof Order Processing
  • Data Entry with 100% Accuracy
• Customer Care / Support Helpline Processes
  • Mundane and repetitive tasks are great cost-savers when automated
  • Document retrieval / emailing / uploading etc
  • E-KYC / Customer Verification / Fraud Detection
  • Case-logging into CRM from Excel / PDF
  • Data transfer from multiple Excel / PDF files into ERP
  • Back office operations in Customer Care
• Operational Processes:
  • Order Entries
  • Line activations
  • Customer Satisfaction related processes
  • Delivery processes
  • Back Office Ops in Core Operations
  • Entity Onboarding / Orientation (New employees / resellers / franchisees / customers)
• Financials:
  • Reconciliation Checks for each Order
  • Accounting Touch-points for each Order
  • MIS Report Cadence (generation, publishing, emailing etc.)
  • Back Office Ops in Finance Dept.